Indian Railway Complaint

Indian Railway Complaint

“There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up.”Indian Railways passengers will finally be heard!To improve services of Indian Railways and to make an effective forum to lodge complaints, Suresh Prabhu, India’s Railway minister has launched an online portal as well as an Android app to lodge Indian Railway Complaint. Besides registering complaints, people can also use these forums to send suggestions for improving railway services.

Infact, now every a passenger can complaint via an SMS, a phone call, a mobile app or through internet. Let us look at each in detail.

Online Complaint Registration Portal

Indian Railways Complaint registration
Indian Railway Complaint
  • Passengers who wish to complaint online can visit http://www.coms.indianrailways.gov.in/. Through this portal they can give suggestions, register complaints and also track the status of their complaints and suggestions.
  • The good thing is that complaints are available in every possible category including bedroll issues, cleanliness, improper behavior,  passenger booking issues, thefts and such.
  • To ensure that action is taken on every complaint, the portal also has a tracking system. Once you file a complaint, you get a unique complaint number through which a passenger can track the status of their complaint.
  • Alternatively, the complainant will also receive a message on their registered mobile phone and via email about the action taken on the matter.

Complaint Through Mobile App

comms mobile app
Indian Railway Complaint

The mobile app is currently available on Android and you can download it from Google Play Store. The functionality offered by the COMS (Complaint Management System) app is exactly the same as in case of the web portal. A passenger can register complaint, give feedback and track their complaints directly through native mobile app.

One interesting feature about mobile app (as well as portal) is that you can add attachments to your complaint. So lets say you want to complaint about dirty coach, you can immediately snap a picture and attach it as a proof. This can be incredibly useful in many cases.

 

Complaint on SMS and Phone Call

In the last Railway budget, the minister had also announced dedicated helpline for Railway customers and SMS Number for complaint.

  • For Complaints or Suggestions – Call 138
  • For Security Issues – Call 182.
  • SMS to +919717680982

Complaint Through Tweeter

Millions of Railway passengers are going to be extremely happy with the steps taken by the Indian Railways. Do install the app on your smartphones and next time you travel, make sure you complaint if you see anything wrong!

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7 thoughts on “Indian Railway Complaint

  1. D/sir, ma,am
    I m yet to receive my TDR deposited sanctioned amount Rs 3948/=vide pay order no 011071/55 dated17/3/13 order was for arranging early payment to the party by cheque. Still waiting
    Kindly arrange to pay all the documents already submitted.
    2) TDR no 247052 dated 28/11/16 dt of journey 06/01/17 again submitted
    Ticket pnr no 6458570494 train no 12423 new coochbehar to new Delhi Reservation ticket no 43312470 reservation status CNF
    Ticket amount 7795/=
    Was not refunded at Falakata station reason not refunded vide no 0/cmm /CNL/857/11/2016 dt 9.11.16 by srDCM/ApDJ
    Now after enquiring at station officers are advicing to go to maligaon and collect the amount from there .is it possible and justified by the railway.

  2. महोदय मै योगेश खरे जिला नरसिंगपुर करेली मध्यप्रदेश का निवासी हु प्रति दिन ट्रेन से मै अपनी नौकरी पर जाता हु और शाम को लोटता हु गाडी संख्या 12854
    भोपाल दुर्ग अमरकंटक एक्सप्रेस से उस ट्रेन के जनरल डिब्बे मै गाडरवारा स्टेशन से रोज 1हिजडा चडता है और गंदी गंदी गाली देकर पैसे लेता है ना देने बालो को मारता है जिससे महिलाये बच्चे और सभी परेसान होते है आपसे निवेदन है कि क्रपा कर समस्या का समाधान करवा दीजिये……

  3. महोदय मै योगेश खरे जिला नरसिंगपुर करेली मध्यप्रदेश का निवासी हु प्रति दिन ट्रेन से मै अपनी नौकरी पर जाता हु और शाम को लोटता हु गाडी संख्या 12854
    भोपाल दुर्ग अमरकंटक एक्सप्रेस से उस ट्रेन के जनरल डिब्बे मै गाडरवारा स्टेशन से रोज 1हिजडा चडता है और गंदी गंदी गाली देकर पैसे लेता है ना देने बालो को मारता है जिससे महिलाये बच्चे और सभी परेसान होते है आपसे निवेदन है कि क्रपा कर समस्या का समाधान करवा दीजिये……दिनॉक11/5/2017

  4. Sir
    I travelling in train no 18662 from ranchi to mkh on reservations my seat no is 23 and 8 and local people are seating in this compartment without ticket and distribute me. Therefore, I requested to be send TT on regular basic

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