For queries related to Scheme/Bill Plan/VAS Information etc you can dial our general information number 121 (Chargeable at 50 paisa/3 minutes for Agent assistance) or Dial 198 (tollfree) for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security deposit Refund. For activating any Value Added Service, SMS START to 121 or for deactivating any Value Added Service, SMS STOP to 121. In case calling from any other number, please call us at: 9810012345 for Postpaid, 9810198101 for Prepaid
Mail AIRTEL –
Email your questions, comments or suggestions to us at firstname.lastname@example.org and we will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.
Grievance Addressal Nodal Team
We aim to resolve all complaints at the first point of contact. In case you don’t get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint centre.
Points to remember:
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday.
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint centre should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.